Treasure Isle F.A.Q.
Raids Treasure Isle team is proud to present an in-depth Treasure Isle F.A.Q. with scores of frequently asked questions and their answers. No more confusion. We answer your questions here and now. If for some reason you still have basic questions, please email treasureisle@raids.com.
Categories
| General | Zynga | Treasure Isle Reqs |
| Backpack | Collections | Island Cash |
| My Home | Energy | Other Items / Coins |
| Neighbors | Gifts/Gifting | Graphics/Music |
Q: How do I report a problem (technical issues) with my Treasure Isle account? How do I get support?
A: Zynga’s General Support can be reached here: Zynga Support Page. If you would like a more dedicated response, you will have to sign up for a Zynga Support account.
Q: How do I report a bug I found in the game?
A: Please contact Zynga Customer Support at the Zynga forums.
Q: Who do I contact about missing items in Treasure Isle?
A: To report any incident of missing items in Treasure Isle, you must contact Zynga customer support and create a support request.
In your support request, please provide the following information:
1. The specific date when you lost the item.
2. The specific item and quantity you lost.
3. What steps were taken before you noticed you lost the item.
If you are unfamiliar with completing a support request, please follow THIS link for instructions.
Q: What do I do if I am scammed?
A: Scams and other kinds of fraud are common on the Internet today and Zynga takes all reports seriously of scams perpetrated on our players. However, Zynga is not responsible for the actions of those who are not officially associated with the company and cannot refund money lost due to theft or fraud on a third party website. One common scam is where you are asked to go to a non-Zynga approved web site to purchase/award Zynga points or items. Another is going to a website where you are asked to provide your account name and password or other personal information. While Zynga may need your account ID to research issues you may have in our games, Zynga will never ask for your password. If you believe you have been scammed or your account information has been compromised when you visited a website, please report the URL or web address to our security team by:
1. Creating a Support Incident by clicking on “Email Support”
2. Use “Possible Scam Site” as the subject for the incident
3. Be sure to select the game name and the service that you access the game through (Facebook, MySpace, etc.)
4. Type or paste the actual URL you visited where you believe the fraud took place or where you believe that your account information was compromised
5. Be sure to include any other details of what happened that might help us as we research the site.
Because of privacy issues we will not contact you with information about what steps have been taken. But be assured that Zynga does work with the proper authorities to shut down these sites whenever we can. While you are visiting our Knowledge Base of Answers, you might also want to look at the following Answer about how to recognize a scam.
Q: What is Treasure Isle?
A: Treasure Isle is a game with lots of adventure where you hunt for buried treasure! You’ll earn experience points as you unearth treasure from lost civilizations and travel to exotic places from all over! After a hard day’s work, feel free to head back to your own private home island to relax, collect gems and gold, grow fruit in your garden, visit friends, and decorate until your island is the most beautiful in the world.
Q: What is this boat?
A: The following is what your boat can help you with: 1. Going back home when you are on a treasure island (home icon is to the right). 2. Go see your maps and select the island you want to dig. 3. Upgrade your boat (coming soon)
Q: What is buried treasure?
A: On Treasure Isle, you will visit many islands on your quest for treasure. You cannot dig for treasure on your Home Island, only in the lost lands you discover as you use your boat to explore. Once on a treasure isle, simply click on the ground – anything darkened or shadowed is a place you can search. Once you’ve dug on a spot, it will lighten up. Every dig will give you experience points. If you happen to be the lucky one, you also uncover coins, fruit, and a variety of other lost treasures.
Q: How do I gain experience points or EXP?
A: You can gain experience points by: 1. Digging on treasure isles. 2. Help to clean up neighbors’ islands. 3. Completing an entire treasure isle. 4. Trading in a complete collection.
At times, you may discover no treasure after digging up a section of a treasure map; however you will still earn experience points. If you find a chest, you will get more experience points. Also, the larger the chest, the more experience points!
Q: What’s my Adventurer?
A: Your adventurer moves you through the game. It’s your character/person/ Almost anywhere you click will send your adventurer off to do something. If you want to edit your guy/gal’s looks, then go to your Home Island and click on yourself. Don’t forget to save!
Q: How do I save my game in Treasure Isle?
A: Unlike some other Zynga games, Treasure Isle does not have a saving icon to save your progress. In Treasure Isle, updates are automatically saved as you make purchases and dig in treasure maps.
Q: How do I level up?
A: Each time you fill your experience points bar, you will increase by one level. You can build your XP by: 1. Digging on treasure isles. 2. Help to clean on neighbors’ isles. 3. Complete an entire island. 4. Trading in a whole collection set.
Reaching higher levels doesn’t just give you bragging rights over your friends, but also unlocks new gifts, tools, treasures, and decorations!
Q: How do I ensure that I have the latest version of Flash?
A: First, check your Adobe Flash Version by clicking HERE.
If necessary, you may install / uninstall Adobe flash by clicking HERE.
Q: What is Island Cash?
A: Island Cash is Treasure Isle’s second type of currency.
You start off your adventure with some Island Cash. With this type of currency, you can purchase exclusive decorations and special tools to adventure farther. When you want more Island Cash, click “Add Coins and Cash” to buy more. Get lucky and you might dig up some moolah. There is no limit to how much Island Cash you can have, and there’s always something new to buy.
Q: How do I earn cash and points with Reward Offers and Alternate Payments?
A: Zynga works with third-pary companies to provide you with new and fun ways to earn cash and points! Some Reward Offers and Alternate Payments are handled by OfferPal media, and other promotions are handled by Social Vibe:
To use a promotion:
1. Click on the Add Virtual Currency link.
2. Scroll down to see which promotions are offered.
3. Select a promotion and read how you can participate.
4. Please carefully read the bottom line for each promotion. This will tell you exactly what must be done in order for cash or points to be awarded. If you do not satisfy the requirements for the promotion, no cash or points will be awarded.
Please note that any inquiries into Alternate Payments and/or missing Reward Points are handled by the third-party vendor. Zynga cannot award you points on their behalf.
Offered by Offerpal (are subject to change):
Alternate Payments: Boku, Mobill Cash, Zong, Amazon Payments
Promotions: Netflix, Blockbuster, Gamefly, Discover Card, Book of the Month Club, New York Times HSBC, Snapfish
To learn how to contact OfferPal about missing rewards, click Contacting OfferPal
Offered by Social Vibe (are subject to change):
Promotions: Visa, MTV, Dove, Frigidaire
If you are missing rewards with Social Vibe, please submit an Incident with Zynga Support.
Q: Where can I find my treasure?
A: Every piece of treasure is part of a larger collection. You can open up your treasures menu by clicking on the treasure chest in the lower right corner of your game window. Here you can see the treasures you have found what you need to complete a set of treasures. You can also let your friends know which treasures you are missing by putting them on your wish list. Trade In your completed treasures for fantastic rewards. Sometimes it’s huge sums of money, other times you’ll get unique items available no other way. Trade in treasures to show off how skilled of an explorer you are!
Q: Can I complete a collection more than once?
A: Surprisingly, yes, you can complete a collection more than once. This means you can get more rewards or if you’re nice, you can gift your items to friends to help them complete their collections!
Q: What is my home?
A: Your home island is the center of all your activity. This is a good place to return to if you run out of energy. You will find a few important things on your island such as: your gem tree, boat, and treasure chest. Don’t forget to decorate your island too.
Q: What is a Gem Tree?
A: The Gem Tree is a strange and rare plant that comes in several varieties. You can find this tree on your island and on your neighbors as well. You can only collect one gem (from your own tree) every 24 hours. But fear not! You can collect gems from your neighbors.
Also, once you harvest your tree, your friends can collect a gem to help in their travels. Visit your friends’ islands to collect a variety of gem colors. Be sure to harvest your tree everyday to help your friends!
Q: Can I change the name of my home island?
A: Unlike some Zynga games, in Treasure Isle you are not allowed change the name of your home island. The name of your home island will automatically default to the first name you have in Facebook. Of course, this may change in the future.
Q: What is my backpack?
A: The Backpack is where all your fruit and gems are stored. Many edible treats and rewards will be stored in the Backpack until you use them. The number on the backpack shows how many things you have inside. Your treasures will not be in here. Your dug up assets will be located in the “Treasures” icon.
Q: How much stuff can I fit in my backpack?
A: Adventurers can fit up to 100 items in their backpacks. Use your spaces wisely!
Q: What is the energy meter for?
A: Energy is essential in Treasure Isle and it allows you to dig for buried treasure. When a user begins Treasure Isle, the maximum energy is 100. This number increases with each additional level gained. Every five minutes the energy bar will increase by one energy point until the bar is 100% full. Each time you dig, you use a little bit of energy, depending on the tools you are using. Eating fruit, using energy packs, or by simply coming back tomorrow will help replenish your energy.
Q: Out of energy?
A: When you do not have enough energy to dig, you can use fruit stored in your backpack to replenish small amounts of energy. If you purchase an energy pack, or get one from a friend, it will refill your energy all the way back to maximum. If you do not possess any fruit or energy packs, it is best to send and request energy pack from neighbors and Facebook friends or purchase one from the store.
Q: What is gifting? What happens if I send a gift?
A: You can give all your friends one gift each, every 24 hours. However, you cannot give more than 2 or more gifts to one friend. The extra gifts will be disregarded and will not be stored in the backpack. You can only receive ONE gift from each friend every 24 hours. If a friend gives you 2 items, and if you accept both items, one of these gifts will be disregarded and will not be stored in the backpack.
Q: What are Gifts?
A: Be a nice adventurer, send free gifts to friends and neighbors. When you click on “Free Gifts,” on the Treasure Isle menu bar, an assortment of items available to send to friends. Caring is gifting, so the more gifts you send, the more likely you are to get them in return. You can always gift a gem that matches your gem tree, as well as an additional gem of another color. Remember, if you have extra treasures you can also send these items to help friends complete their wish lists.
Q: Why can’t I send any gifts?
A: Facebook limits the number of notifications that can be sent from your account each day. These notifications include: sending gifts, sdding new neighbors, and asking for assistance when you work on a neighbor’s farm. Facebook adds all of these activities together in your daily allotment of notifications that can be sent. If you have reached your daily limit, you will need to wait 24 hours before resuming any activity.
Q: What are Coins?
A: Coins are Treasure Isle’s primary form of currency.
You can earn coins by: 1. Digging them up on islands. 2. Visiting a friends or neighbor’s island. 3. Opening your treasure chest on your home island.
You can use coins by: 1. Buying decorations. 2. Buying new treasure maps. 3. Buying seeds for your garden.
Q: Confused about gems and fruit crates?
A: When you collect a gem from your own tree, you allow 5 gems to be collected by your friends or neighbors. Once those 5 friends or neighbors visit your island and collect your gems, there will be no more gems for other people to take. The same applies for fruit crates. Once you grab and publish a fruit create, only 5 people can grab fruit out of it.
You can only collect 4 different fruits from 4 different fruit crates per 24 hours.
Q: How do I turn the music on/off?
A: If you do not wish to listen to the background music, clicking the “Music note” icon in the upper left-hand corner of the game will mute the music. If your mind becomes tired of dead silence or the music playlist on your computer does not seem to entertain, clicking the jingle of Treasure Isle back on will return you to paradise.
Q: How do I turn on/off the sound effects?
A: Click on the “Sounds on/off” icon to eliminate any sound the game produces.
Q: How do I zoom in/out?
A: Zooming in and out at times may be necessary in order to focus on a specific or general area. Clicking on the +/- magnifying glass will allow you to zoom in and out of the game application. Don’t forget you can click and hold your cursor in order to move your screen.
Q: How do I improve graphics quality in Treasure Isle when it’s distorted?
A: You may notice the quality of graphics to be a bit distorted. To correct this, click on the “Toggle graphics quality” icon in the upper left hand corner of the game window.
Q: How do you view your island at full screen?
A: In order to switch between the standard screen and full screen mode, click on the “Toggle full screen” icon. Full screen mode is the preferred method for professional Treasure Isle players and truly creates an adventurous Treasure Isle experience.
Q: How do I play with my friends?
A: Make sure to add all your friends as neighbors. A great facebook page where you can add lots of other players like you is HERE.
Click on “My Neighbors,” or “Invite Friends,” on the Treasure Island menu bar and send them a request. Once he/she is your neighbor, you can visit your friends simply by clicking their picture in your neighbor list. When on a neighbor’s island you can collect a bonus from their treasure chest and gather gems from their gem tree basket. Treasure Isle gets better with every new friend who plays. Do not forget to check out their wish list and give them items! Who knows if they have a treasure that you need to complete your collection.
Q: What are the benefits of having neighbors and a friend ladder?
A: Neighbors are located in the ladder section of the game.
Photos will be replaced in the “Add Neighbor” section once you add Facebook friends to Treasure Isle. Each neighbor is associated with a specific gem color. Also, you can get coins by cleaning their island and taking a peek into their treasure chest.
Don’t forget to go to “Add Neighbors,” and “Invite Friends,” located on the Treasure Isle menu bar to increase your rewards.
If you want to add other treasure isle players who also want to add you, visit THIS facebook page.
[...] We’ve compiled a bunch of basic FAQs for Treasure Isle. Please check it out here: Treasure Isle FAQ [...]
is the game only till level 50? what happens after level 50? thanks
I bought a pickaxe and can’t seem to use it…where does it get stored? And how do I use it?